Due to the instant, non-returnable nature of digital downloads, all purchases of beats, sound kits, and beat packs on this site are final and non-refundable, except where required by law or as described below.

Under EU consumer protection law, customers generally have a 14-day right to withdraw from an online purchase. However, this right does not apply to digital content supplied on a non-tangible medium once delivery has begun, provided:

• You gave your prior express consent for delivery to begin before the withdrawal period ended, and
• You acknowledged that you would lose your right of withdrawal by doing so.

Because your download and license are delivered to you immediately at checkout, completing a purchase constitutes this consent and acknowledgment.

We'll review refund requests on a case-by-case basis for situations such as:

• A technical issue prevented you from receiving your download or license PDF.
• You were charged more than once for the same order due to a payment error.
• The file you received was corrupted, incomplete, or not what was described on the product page.

To request a review, contact us at beats@2toneranitup.com within 7 days of purchase with your order number and a description of the issue.

Exclusive licenses remove a beat from sale to anyone else and are treated with particular care. Once an exclusive license has been delivered, the sale is final — please make sure exclusivity is genuinely what you want before completing this purchase.

If you have a concern about a purchase, please contact us directly first — we're generally able to resolve issues faster than a bank dispute process. Filing a chargeback for a delivered digital product without first attempting to resolve the issue with us may result in restricted access to future purchases.

Questions about this policy or a specific order can be sent to beats@2toneranitup.com.